Your use of this Website and/or our services constitutes your agreement to the following terms and conditions. If you do not agree with these terms, please do not use this Website or our services.
Client/Subscriber refers to any individual, business, or authorized agent engaging EcomBay’s e-commerce management services.
Company/We/Our refers to EcomBay, a company registered under the laws of Massachusetts.
You/Your refers to the client using EcomBay’s services.
Website refers to all pages, content, and services offered on www.ecombay.co.
Order refers to any confirmed purchase of EcomBay’s services, whether placed via phone, email, or online.
Payment for initial setup and onboarding (Mobilization/Deposit) must be made within 48 hours of invoice issuance.
For clients on recurring management plans, invoices are issued at the start of each month, with payment due by the 15th.
Failure to pay invoices by the due date may result in project delays, paused services, or account suspension.
Non-payment beyond 30 days will result in service interruption until all outstanding invoices are paid.
If services are paused for more than 60 consecutive days, reactivation fees may apply. Project-related expenses, such as approved travel costs, will be invoiced separately with prior client approval.
Your services will begin once onboarding is completed, including submission of required information to our Compliance Team and payment of any outstanding invoices.
All content, product listings, and strategies created by EcomBay for your store are the sole property of the client. We do not claim ownership of your store’s assets or intellectual property.
All agreements automatically renew unless terminated by the client with 30 days written notice. The client remains responsible for any outstanding invoices for work performed during the notice period.
Termination requests must be submitted via www.ecombay.co in accordance with these Terms.
Any changes to store strategy, listing processes, platform focus, or project scope after formal signoff may require a separate Change Order and additional fees.
All services provided by EcomBay are non-refundable. Once work has begun, our time and resources cannot be recouped. We will, however, make every reasonable effort to address any client concerns and achieve satisfaction.
EcomBay ensures all work follows platform-specific policies and guidelines to the best of our ability. However, ultimate responsibility for compliance with marketplace terms and conditions rests with the store owner.
The client agrees to provide timely access to store accounts, product information, and any required data for effective management. Delays caused by client inaction may affect project timelines and outcomes.
EcomBay is not responsible for:
Platform suspensions, product removals, or policy violations arising from client actions outside our control.
Loss of revenue due to marketplace algorithm changes, platform downtime, or third-party system failures.
Any direct, indirect, incidental, or consequential damages arising from the use of our services.
The client agrees to indemnify and hold EcomBay harmless from any claims, losses, or liabilities arising from their use of EcomBay services or failure to comply with marketplace rules.
EcomBay reserves the right to amend these Terms & Conditions at any time. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of any changes.
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