At EcomBay, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.ecombay.co) or engage with our e-commerce management services. By using our website and services, you agree to the terms of this Privacy Policy.
Information You Provide Directly
When you sign up for services, request a consultation, or communicate with us, we may collect:
Your name, business name, and contact information (email, phone number, address)
E-commerce store details (store name, platform, product categories)
Payment information (collected via secure third-party payment processors)
When you visit our website, we may automatically collect:
IP address, browser type, device information, and browsing behavior
Cookies and tracking data to enhance your experience and improve our services
We use the information we collect to:
Set up and manage your e-commerce stores across platforms like Amazon, Walmart, Shopify, TikTok Shop, and eBay
Process payments and send invoices
Communicate service updates, project progress, and performance reports
Provide customer support and address service inquiries
Improve our website, services, and user experience
Comply with legal obligations and platform policies
By agreeing consent to the following provisions regarding pro-rated services
Contact for Support: For any inquiries or issues related to pro-rated services, our customers will be contacted via SMS text at (571) 517-1242 and phone calls. This ensures that you receive prompt and efficient support.
Consent to Communication: By accepting these terms, you agree to receive SMS texts and phone calls from our support team (571) 517-1242 for the purpose of addressing any service-related matters.
If you prefer not to receive SMS texts or phone calls, you may opt-out by simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. However, please note that opting out may affect the speed and efficiency of the support you receive.
Privacy and Data Use: Your contact information will be used solely for the purpose of providing support and will not be shared with third parties without your explicit consent, except as required by law.
You may opt-out of receiving marketing communications from us at any time by simply text "STOP" to the shortcode. Upon sending "STOP,".
We do not sell, rent, or trade your personal information. We may share your data with:
Trusted third-party service providers (e.g., payment processors, analytics providers) who assist in delivering our services
Platform partners (Amazon, Walmart, Shopify, TikTok Shop, eBay) as needed to manage your store accounts
Legal authorities if required to comply with applicable laws or regulations
All third parties are bound by confidentiality agreements and are required to protect your data.
We retain your information only as long as necessary to:
Deliver and improve our services
Comply with legal obligations
Resolve disputes and enforce agreements
When data is no longer needed, we securely delete or anonymize it.
Analyze website traffic and visitor behavior
Personalize your website experience
Improve website performance and service delivery
You can control or disable cookies through your browser settings, but some features may not function properly without them.
Depending on your location, you may have rights to:
Access, update, or delete your personal information
Object to certain data processing activities
Withdraw consent where applicable
To exercise these rights, please contact us at info@ecombay.com
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee complete security, so you share data at your own risk.
Our website may contain links to third-party websites or services. EcomBay is not responsible for the privacy practices or content of those third parties.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include:
Right to Know: You have the right to request details about the personal information we collect, use, and share.
Right to Delete: You have the right to request the deletion of personal information, subject to certain exceptions.
Right to Opt-Out: We do not sell your personal information, but you have the right to request exclusion if this practice ever changes.
Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To submit a request related to your CCPA rights, please contact us at info@ecombay.com or use the Contact Us form on our website.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitute acceptance of the revised policy.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Help/Support
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